What is Multi-Factor Authentication (MFA)?
MFA is a security feature that requires users to verify their identity using multiple methods, such as a password and a one-time code sent to their phone or email, before access is granted to an account. To enhance the security of our stakeholders’ personal information, OMHA will be implementing MFA for our OMHA e-Appeal Portal accounts.
When will MFA be implemented for the OMHA e-Appeal Portal and what does that mean for my current Portal account?
Effective March 3, 2025, the username and password method you currently use to access your OMHA e-Appeal Portal account will no longer be available. As of that date, you will need to utilize an ID.me account to access the OMHA e-Appeal Portal.
Will I still be able to access the OMHA e-Appeal Portal after March 3, 2025, if I don't have an ID.me account?
No, after March 3, 2025, you will not be able to access the OMHA e-Appeal Portal without an ID.me account. It's important to create your account well before this deadline to ensure a smooth transition.
How do I create an ID.me account?
To create an ID.me account, visit the OMHA e-Appeal Portal website and select the option to sign in with ID.me. Follow the prompts to create your account, which includes verifying your email address and setting up MFA. The ID.me website will be available for account creation beginning February 3, 2025. We encourage you to create your ID.me account as soon as possible because establishing your ID.me account before the MFA launch date of March 3, 2025, is essential for a smooth transition.
What if I need help creating an ID.me?
For assistance with creating an ID.me account, please visit the ID.me website or contact their support team directly. They have resources available to help you through the process. OMHA does not manage your ID.me credentials and is unable to assist.
What if I already have an ID.me account?
If you already have an ID.me account, you can start using it to sign in to the OMHA e-Appeal Portal beginning February 3, 2025. Ensure your account information is current, including your email address.
How do I sign into the OMHA e-Appeal Portal using my ID.me account?
To sign into the OMHA e-Appeal Portal, select the option to sign in with ID.me on the sign in page. Enter your ID.me credentials (email and password) when prompted. Once you authenticate with ID.me using MFA, you will be directed back to the OMHA e-Appeal Portal.
Once I sign in with ID.me, will I still be able to use my username and password?
No, once you sign in with your ID.me account for the first time, you will no longer be able to sign in using your username and password. Your ID.me account will be the only method of accessing your OMHA e-Appeal Portal account after March 3, 2025.
What happens if I forget my ID.me password?
If you forget your ID.me password, click on the "Forgot Password?" link on the ID.me sign in page. Follow the prompts to reset your password using your registered email address.
Can I still reset my password if I'm signing in with my username and password before March 3, 2025?
Yes, if you are signing into the OMHA e-Appeal Portal with your username and password before March 3, 2025, you will still be able to reset your password by clicking on the "Forgot Password?" link on the sign in page and following the prompts.
What if I encounter issues signing in with ID.me?
If you experience difficulties signing into the OMHA e-Appeal Portal with your ID.me account, ensure that your credentials are correct. If problems persist, visit the ID.me Help Center support page for assistance or contact their customer support team.
Is there any additional information I need to provide when signing in?
When signing in with ID.me, you may be required to complete MFA by providing a one-time code sent to your registered phone number or email address.
Who do I contact for further questions about signing in or using the OMHA e-Appeal Portal?
For additional questions or assistance, please contact an OMHA customer service representative at:
Beneficiaries: (844) 419-3358 All other appellants: (855) 556-8475 Medicare.Appeals@hhs.gov