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2015 MMP Call Center Monitoring and Guidance for Accuracy Study
Guidance for conducting the call center monitoring and guidance for accuracy study for all active MMPs in the third quarter of 2015. This memo describes the elements of the study.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: June 15, 2015
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.