2016 Part C and Part D Call Center Monitoring and Guidance for Timeliness and Accuracy and Accessibility Studies
Guidance for describing the elements CMS will monitor and explains how to prepare for the monitoring studies, including updating the Health Plan Management System (HPMS) with critical 2016 call center information by January 4, 2016.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: December 23, 2015
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