2020 Call Center Monitoring Performance Metrics for Timeliness Study, Quarter 1
Guidance for the timeliness of Part C and Part D current enrollee beneficiary customer service call centers’ response performance
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: May 15, 2020
HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.