Asian American and Pacific Islander Outreach

Partnering with the Centers for Medicare & Medicaid Services (CMS) is key to helping people with Medicare maximize their benefits. By partnering with CMS, you extend the reach and impact of many programs aimed to improve the health and wellness of seniors, people with disabilities, and even their caregivers or employers.

Reaching Out to the Asian-American Native Hawaiian and Pacific Islander Population

CMS and its partners work together to reach AANHPI Medicare beneficiaries, their families, and caregivers. Our goal is to provide reliable, timely and understandable information and educational materials about Medicare health and prescription drug coverage and preventive benefits. When possible, we translate publications into AANHPI languages to meet the needs of Medicare beneficiaries who have Limited English Proficiency.

We reach AANHPI beneficiaries through the efforts of CMS' Central Office and 10 Regional Offices and our partners. CMS and its partners conduct outreach as follows: 

• Participate in events such as health fairs, conferences, presentations, prescription drug plan enrollment events, and the Medicare bus (Mobile Office Tour) visits. At these events, CMS and partners present information, provide one-on-one assistance and share translated materials.
• Distribute important information about the Medicare program and upcoming events through press releases, ads in local AANHPI papers and newsletters, radio and television presentations and interviews.
• Provide Medicare information and assistance directly to beneficiaries, families and caregivers via the 1-800-MEDICARE help-line.
• Provide information and assistance via the Internet at www.medicare.gov/ .

For Medicare information in Asian Native Hawaiian and Pacific Islander languages like Cambodian, Chinese, Japanese, Korean, Laotian, and Vietnamese, go to https://www.medicare.gov/publications, select the desired language from the "LANGUAGE" drop down menu, and click the green "Search" button. You can also add key words to narrow your search to a specific publication. For Health Insurance Marketplace information in Asian Native Hawaiian and Pacific Islander languages like Chinese, Japanese, Vietnamese, and Korean, go to: https://www.healthcare.gov/language-resource/ .

You can order CMS publications by creating an account in the CMS Product Ordering System: https://productordering.cms.hhs.gov .

*Please find on our Medicaid.gov page, at the link below, our policy regarding available language services for those with Limited English Proficiency (LEP).

https://www.medicaid.gov/medicaid/financial-management/medicaid-administrative-claiming/translation-and-interpretation-services/index.html

Resources

CMS Office of Minority Health Resource Center: https://www.cms.gov/About-CMS/Agency-Information/OMH/resource-center .

Medicaid and CHIP Telehealth Toolkit: https://www.medicaid.gov/medicaid/benefits/downloads/medicaid-chip-telehealth-toolkit.pdf .

COVID-19 Partner Toolkit: https://www.cms.gov/outreach-education/partner-resources/coronavirus-covid-19-partner-toolkit .

Care Compare Tools: https://www.medicare.gov/care-compare/

We look forward to partnering with you on Asian American Native Hawaiian and Pacific Islander health issues! Please direct any questions to the Partner Relations mailbox: Partnership@cms.hhs.gov .