CMS Commercial Repayment Center Portal
Guidance for Commercial Repayment Center Portal (CRCP), a web-based tool designed to provide Employers, Insurers, and Third Party Administrators with a way to manage their Group Health Plan (GHP) recovery activities electronically.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: June 30, 2020
Commercial Repayment Center Portal
The Commercial Repayment Center Portal (CRCP) is a web-based tool designed to provide Employers, Insurers, and Third Party Administrators with a way to manage their Group Health Plan (GHP) recovery activities electronically.
CMS has made available a curriculum of computer-based training (CBT) courses for the CRCP. These courses provide in-depth training on use of the CRCP. You can access or download these CBTs from the Downloads section near the bottom of this page. Please see the CRCP Curriculum document for a complete listing of the courses and their descriptions. If you have any questions or feedback on this material, please click the Training Feedback link.
CRCP Features & Benefits:
The CRCP provides you with the following features and related benefits:
- Search for open Demand Letters and view beneficiaries/cases associated to a particular demand
- Associate/add beneficiaries/cases to a defense
- Upload and submit defense documentation
- Make an Electronic Payment via Pay.gov using ACH (banking information), debit card, and PayPal
- Track case information, including financial status, defense status and correspondence history
- Submit correspondence for any case that has not been referred to Treasury
- Option to sign in using Multi-Factor Authentication (MFA) to view unmasked data
- Ability to view letters
- The option to “Go Paperless”
The nature of the portal allows for faster processing of submissions and gives users the ability to manage and track cases nearly in real time. Any data collected through the portal is then sent to the Commercial Repayment Center (CRC) to aid in the resolution of GHP recovery efforts.
How to Access the CRCP
The CRCP can be accessed using the following CRCP Application link https://www.cob.cms.hhs.gov/CRCP/. However, registration must occur before access to the CRCP is permitted.
CRCP User Guide
The CRCP User Guide was written to help you understand how to use the CRCP. The User Manual is available under the ‘Reference Material’ menu option of the CRCP application.
Assistance with CRCP Issues
For questions related to a Case, including TIN and Letter ID values are not a valid combination, case status updates and current balance information, please contact the CRC at 1-855-798-2627 (TTY/TDD: 1-855-797-2627 for the hearing and speech impaired).
For problems related to registration or other technical issues, please contact the Benefits Coordination & Recovery Center (BCRC) EDI Department at 1-646-458-6740.
HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.