Complaint Screening Revisions
The complaint screening activity code 13201 was changed in workload columns 1 and 2 to just require closed complaints instead of open and closed. This revision reflects the change in the complaint screening BPR for FY 2006. Additionally, the timeframes for the initial and second level screening were changed from calendar days to business days.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: October 28, 2005
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