Contact Information for Shared Savings Program inquiries

Guidance for contacting CMS regarding questions about the Shared Savings program

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: May 01, 2020

Accountable Care Organizations (ACO)

Participating ACOs with questions regarding the Shared Savings Program operations and policy should contact their ACO Coordinator as their first point of contact. ACOs with questions related to program data and program reports; ACO Management System (ACO-MS); and assistance with user access to the Centers for Medicare and Medicaid Services (CMS) systems, including password resets may send an email to: SharedSavingsProgram@cms.hhs.gov. Inquirers should include their ACO ID and ACO name.

ACO applicants with questions about their application status should send an email to: SharedSavingsProgram@cms.hhs.gov. Inquirers should include the ACO ID and ACO name.

Beneficiaries

Beneficiaries should call 1-800-MEDICARE (1-800-633-4227), TTY users should call 1-877-486-2048 for the following:

General questions about the Shared Savings Program.
To decline sharing health care information.
To select their primary clinician, the health care provider they believe is responsible for coordinating their overall care, in www.MyMedicare.gov.

HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.