Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: May 22, 2017

Program Area: Enrollment and Eligibility (ENR)

Question: Why are issuers no longer receiving emails from the Registration for Technical Assistance Portal (REGTAP) and how can issuers start receiving emails again?

Answer: As issuers update defenses for the ever changing cyber security landscape, some previously approved REGTAP emails are now being blocked. Issuers experiencing this issue should provide the issuer's point of contact for IT security to the REGTAP Registrar at 800-257-9520 or Registrar@REGTAP.info for assistance in remediating the issue.

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DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.