Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: December 18, 2017

Program Area: Enrollment and Eligibility (ENR)

Question: Does the Centers for Medicare & Medicaid Services (CMS) have some suggested best practices for recording Health Insurance Casework System (HICS) case resolution notes?

Answer: Yes. The Exchange Issuer Best Practices 2018 document can be found at: https://www.regtap.info/reg_librarye.php?i=2344

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