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HOW TO CLASSIFY AN INCOMING CALL
Guidance for: This document is not an all-inclusive list. An enrollee may raise issues that will fall under more than one of these categories.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: January 01, 2016
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.