Medicare Administrative Contractors (MACs) Updating Their Systems to Integrate with Call Center Post-Transaction Feedback Collection from Providers – Implementation
The purpose of this Change Request (CR) is to instruct Medicare Administrative Contractors (MACs) to update their call center systems to give providers the option to leave feedback at the end of a telephone interaction.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: December 01, 2022
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