Medicare Coverage Information Exchange: Contact CAG
Guidance for contacting Medicare's 24 hour helpline.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: March 27, 2020
If you are a Medicare beneficiary, and need general Medicare information, information about health plans, or instructions for ordering Medicare booklets, please call Medicare's 24-hour helpline toll-free at 1-800-Medicare (1-800-633-4227). TTY users should call 1-877-486-2048. You can also visit www.medicare.gov.
For more information on submitting a request for an NCD review, please see our August 7, 2013 Federal Register notice (PDF) or our page on the Medicare Coverage Determination Process. If you need further assistance regarding NCD requests, please email NCDRequest@cms.hhs.gov.
If you would like to submit a comment on a National Coverage Analyses or a Coding Analyses for Labs, please see our Public Comments page.
For more information on submitting a letter of intent or nomination for the Transitional Coverage for Emerging Technologies (TCET) pathway, please see our August 12, 2024 Federal Register notice. For further assistance or to submit LOI/Nominations, please email TCET@cms.hhs.gov.
You may use the link below for questions related to Medicare coverage only. Please note that we are unable to respond to questions unrelated to Medicare coverage via this "Contact Us" resource.
HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.