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National Provider Communication Standards

This revised document doesn’t comprise of subregulatory guidance but is an internal document for Provider Communications Group (PCG) staff on developing our communications in the Medicare Fee-for-Service provider portfolio to follow a sound strategy and set of guiding principles to ensure a consistent, accurate consumer experience for Medicare Fee-for-Service providers, regardless of the content's point of origin. CMS policy or operation subject matter experts also reviewed/cleared this product.

The previous version of this document is available to the public and currently posted on the CMS website at https://www.cms.gov/mln-templates

Download the Guidance Document

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: May 13, 2021

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.