Programs of All-Inclusive Care for the Elderly (PACE) Manual Chapter 11 – Grievances and Appeals
Guidance for this chapter requires a PACE Organization to have a formal written process to evaluate and resolve grievances, whether medical or non-medical in nature, by PACE participants, their family members or representatives.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: June 09, 2011
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