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Provider Contact Centers Training Program
Instructions to allow all Medicare Provider Contact Centers to close for up to 8 hours per month for provider Customer Service Representative (CSR) training and/or staff development.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: August 05, 2005
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.