Standard Operating Procedures for Assisters in the Individual Federally-facilitated Marketplaces: SOP 2 – Assess Consumers’ Knowledge & Needs
Guidance for assisters in the individual Federally-facilitated Marketplaces (FFMs) on standard operating procedures for assessing the type of support a consumer may need in order to provide assistance.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: November 13, 2020
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.