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<p>Standard Operating Procedures Manual for Assisters in the Individual Federally-facilitated Marketplaces SOP 4 – Verify Identity and Resolve Potential Data Matching Issues</p>\r\n

Guidance for assisters in the individual Federally-facilitated Marketplaces (FFMs) on standard operating procedures for helping consumers with the HealthCare.gov application identity verification process and how to avoid or resolve data matching inconsistencies.

Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: March 17, 2022

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.