Timeframes for Handling OIG Hotline Complaints Uploaded into the OIG Hotline Database; Requirements for the Transfer and Closing of Cases in the OIG Hotline Complaint Database System
The purpose of this Change Request is to clarify the timeframes by which the FI, Carrier, DME MAC, A/B MAC have to resolve complaints received through the OIG Hotline Database.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: August 31, 2012
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