Updated Complaints Tracking Module (CTM) Standard Operating Procedures
Guidance for CMS is pleased to provide this comprehensive memorandum on the Complaints Tracking Module (CTM). This document replaces all previous versions of guidance with regards to CTM complaint handling.
Issued by: Centers for Medicare & Medicaid Services (CMS)
Issue Date: February 24, 2017
DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.