Issued by: Centers for Medicare & Medicaid Services (CMS)

Issue Date: August 01, 2017

Program Area: Vendor Management, Payments, and Collections (VMPC)

Question: How can Issuers update their contact information in CMS's system?

Answer: To update Payee Group Information: If you need to edit your Financial Authority Contact (FAC) information in the FM Module in HIOS, please see below. The Centers for Medicare & Medicaid Services (CMS) requires Issuers to maintain current payee group information in the FM Module in HIOS. Updates in the FM Module in HIOS can be made between the 11th and the 24th of each month to ensure that future CMS correspondence is delivered successfully to the correct payee group. Please be advised that the blackout period begins on the 25th of each month through the 10th of the following month. To update the payee group's information including your billing/mailing address, please log-in to the FM Module of HIOS. The individual within your organization assigned to the 'Payee Data Submitter' user role in the FM Module in HIOS may update the payee group information, organizational information, billing information, and/or the financial institution information on the Financial Information Form (FIF). The individual within your organization assigned to the 'Payee Data Approver' user role in the FM Module in HIOS will then approve the updated record. If you are unable to access HIOS, you must obtain access and establish both the 'Payee Data Submitter' and 'Payee Data Approver' user roles. Both roles cannot be held by the same individual. This process may take 24-48 hours to complete. If you need assistance with this process, please contact the Exchange Operations Support Center (XOSC) at cms_feps@cms.hhs.gov or at (855) 267-1515. For additional assistance, the Vendor Management Team can be reached at Vendor_Management @cms.hhs.gov.

HHS is committed to making its websites and documents accessible to the widest possible audience, including individuals with disabilities. We are in the process of retroactively making some documents accessible. If you need assistance accessing an accessible version of this document, please reach out to the guidance@hhs.gov.

DISCLAIMER: The contents of this database lack the force and effect of law, except as authorized by law (including Medicare Advantage Rate Announcements and Advance Notices) or as specifically incorporated into a contract. The Department may not cite, use, or rely on any guidance that is not posted on the guidance repository, except to establish historical facts.