Numbers at a Glance

(As of May 31, 2012)

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Status of All Complaints  
Complaints Remaining Open 6,467 9% of Total
Complaints Resolved 63,810 91% of Total
Total Complaints Received 69,277  

* Referrals to DOJ - 500

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Total Investigated Resolutions    
Corrective Action Obtained (Change Achieved) 16,259 66% of Total
No Violation 8,422 34% of Total
Total Complaints Investigated 24,681  

 

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Bar graph showing Investigated Resolutions. 2003 79 no violation; 260 corrective action; 339 total. 2004 359 no violation; 1,033 corrective action; 1,392 total. 2005 642 no violation; 1,161 corrective action; 1,803 total. 2006 895 no violation; 1,571 corrective action; 2,466 total. 2007 715 no violation; 1,484 corrective action, 2,199 total. 2008 1,163 no violation; 2,210 corrective action; 3,373 total. 2009 1,196 no violation, 2,140 corrective action, 3,336 total. 2010 1,526 no violation, 2,703 corrective action, 4,229 total, 2011 1,303 no violation, 2,595 corrective action, 3,898 total.

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