Content created by Assistant Secretary for Public Affairs (ASPA)
Memos and Fact Sheets
- Memo - Office of Refugee Resettlement Plan for the Unaccompanied Children’s Program Following the Implementation of Title 42 Termination for Families and Single Adults (April 29, 2022)
- Unaccompanied Children Program Fact Sheet
Notice of Proposed Class Action Settlement – Ms. L. v. ICE
Data
View the latest data about the Unaccompanied Alien Children Bureau from the Administration for Children & Families (ACF).
Reports
View the latest reports about the Unaccompanied Alien Children Bureau from ACF.
UC Contact Information
ORR Helpline for Unaccompanied Children or Sponsors
800.203.7001 | information@ORRNCC.com
How does the ORR National Call Center help parents who are looking for their child?
- The call center collects information from the caller and will send the information in real time regarding the caller’s inquiry to the shelter in which the child is located.
- A caller may provide his/her name, contact information, their relationship to the child or child’s family, etc.
- The ORR shelter is then responsible for responding to a parent/sponsor/legal representative, after verifying the caller’s identity with the child or the child's family in the country of origin.
- The call center does not verify or authenticate relationships, and therefore MAY NOT share the location or other personal information regarding the child with the caller.
Other helpful information:
- Not every adult who comes forward to claim custody of a child is an appropriate sponsor due to a variety of reasons, which may include custodial disputes in the home country or environmental factors unsuitable for children.
- Professional case managers conduct vigorous investigations to determine safe settings for children to be released to a sponsor.
- The ORR National Call Center is experiencing an extraordinarily high volume of calls. To mitigate wait times and ensure rapid response, the call center has increased staffing during peak times.
- To ensure the call center can focus on its critical mission of supporting children and families, ORR asks that members of the public, lawmakers and media do not use the 1-800 number.
In addition to reunification support, the ORR National Call Center also serves children and sponsors post-reunification with issues that may include: finding resources in the community for education, medical care, emotional support, juvenile justice, substance use, legal support and safety; providing guidance on strengthening the relationship between sponsors and children; and receiving reports of abuse or neglect.
Request for Case File Information
Outside entities, attorneys or other individuals seeking UC case file information must make a request to ORR under the appropriate policies and procedures. Requesting parties should not make a FOIA request for UAC case file information.
Program Contact Information
Office of Refugee Resettlement
Administration for Children and Families
Mary E. Switzer Building
330 C Street, SW
Room 5123
Washington, DC 20201
Phone: 202.401.9246
Fax: 202.401.1022